JB
Johan B
1 reviews | Active since Oct 2018
03 Jul 2020, 11:21
Contract Capping for no reason
so i have been with Vodacom for more than 4 year and had very few problems. no this week i was informed that i am due for an upgrade, but when i went to the store to upgrade i am told. i can not upgrade and must downgrade as Vodacom has decided to cap my contract cost at R800.00 and i do not qualify for anything more that R800.00 p/m Never mind the fact that my current contract is in access of R1200.00 per month. With no bad payment history or any bad ITC record. They have decided to cap my contract fees. Funny how i was able to get an initial contract in access of R1000 p/m and then do an upgrade 2 years ago to an amount in access of R1200 p/m. If they insist on treating me like a bad paying customer with false accusations. They leave me no choice. i will cancel my contract and move to another carrier.
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Replies (3)0
Replies (3)
Vodacom's replyOfficial
03 Jul 2020, 14:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Jul 2020, 14:50Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service request ***, your portfolio has already been increased to P0500 with finance by the customer acquisitions department. Regards Consumer Website Team
Best regards,
Vodacom's reply03 Jul 2020, 14:50
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per service request ***, your portfolio has already been increased to P0500 with finance by the customer acquisitions department. Regards Consumer Website Team
Best regards,
JB
Johan B's updateReviewer Update
07 Jul 2020, 14:20Good Day, how must I as a customer know what P0500 means? Does it mean that i can get a upgrade to the value of R500.00 per month? The above reply means absolutely nothing to me. I need someone of the correct department to contact me. My current contract per month is more than R1200.00 but you now want me to downgrade with no grounds for this my credit record is in tact and there have never been any problems with my payments.
JB
Johan B's update07 Jul 2020, 14:20
Reviewer Update
Good Day, how must I as a customer know what P0500 means? Does it mean that i can get a upgrade to the value of R500.00 per month? The above reply means absolutely nothing to me. I need someone of the correct department to contact me. My current contract per month is more than R1200.00 but you now want me to downgrade with no grounds for this my credit record is in tact and there have never been any problems with my payments.