1 reviews | Active since May 2018
Contract cancelled(Paid-up) still receiving invoices- legal notices
I was told my contract could be cancelled at the end of February 2018, i provided them with notice and i still received a statement. I was then told my account was in arrears, i provided them with proof of payment as i have never missed a payment. I am now receiving final notices to pay. I have been in contact with vodacom every single month. i was told the issue was escalated two weeks ago and i have still not received any feedback. We as consumers have to take time out of our busy schedules to deal with incompetence in certain departments. i have been sent from pillar to post and nobody can give me a straight answer, and now they are threatening to hand me over as my account is already in pre-legal status. I as a consumer have kept my end of the contract by religiously making my monthly subscription payments, gave sufficient notice to cancel and now have to deal with *******.
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
