Contract cancelled yet premiums still debited
My data contract expired after 24 months in June. I contacted the call center in March and gave sufficient notification to not renew this contract. The advisor said that the last debit order would be on 1 June 2015. This morning my account was debited. This is unacceptable practice. Also June and July premiums were R120 and not the normal R99 debit order that I was paying for the previous 24 months. I cannot get hold of the retention division as I was on hold the entire morning.
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Vodacom's replyOfficial
01 Jul 2015, 13:18Hello kimigo,
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
Vodacom's reply01 Jul 2015, 13:18
Official
Hello kimigo,
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.
Thank you for taking the time to raise your complaint with our team. My name is Waseema Martin and I will take ownership of this and my objective is to turn your complaint into a compliment and I'd like you to help me with this. I will be in contact with you regarding this matter in order to resolve or address.