PH
Peter H

1 reviews | Active since Sept 2013

05 Jul 2017, 21:58

Contract cancelled yet branch says I have a 2 year contract I am obligated to.

<p>Century City Vodacom: I was? on a month 2 month, continued from Topup M costing me R338/monthly. This did not give me enough data, so I went in to upgrade-5th of the month.I was told I will pay R479,and get 1gb data,plus other stuff(not currently the focus of this post).Later in the month, before contract becomes active,beginning next month.28th I went in to cancel the contract and my month to month. I specifically told the agent I was going to another ISP.I completed documentation.I was told it takes 30 days.I accepted that.The 4th of the new month I get an SMS welcoming me to my new upgraded account. CANCELLATIONS phone agent told me to go to the branch, which I did.The manager was astounded that I dared to change my mind. It was very important for hime to tell me they processed the contract on the 5th, so this somehow means it is binding or what. In my opinion, that is not the case, if I canceelled before the activation date started. Thus I am claiming my right to be freed from a contract that I should be bound by,since I cancelled. To be fair, the manager has said he will send in the docs to head office for "processing", and a decision will be made, which I will be notified about. This decision can only go one way, according to how I believe contracts work, so I expect to be able to write here soon, that my problem is sorted.</p> <p><br />While this is hopefully in process as I write this, I still have posted the story, to ensure that it does in fact, happen, and completes to my satisfaction.</p>

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Replies (4)
Vodacom
Vodacom's reply06 Jul 2017, 07:10
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

PH
Peter H's update16 Jul 2017, 12:46
Reviewer Update

I dont know where my replies are going, they are not appearing here.

PH
Peter H's update16 Jul 2017, 12:50
Reviewer Update

update: ********** 6

Thank you Vodacom, you set me free from the contract.

BUT

I need the R708,50 premature cancellation fee refunded, which the consultant, LUCIAN, said he would arrange, as he was going to WAIVE it, and I should not have paid it(which I did because another agent said I must to get the SIM from contract to prepaid)

This stays here until Vodacom refunds me the R708,50.

PH
Peter H's update18 Jul 2017, 09:34
Reviewer Update

Vodacom, I can only say that the hellopeter flatform is the bomb, because it reallky puts a bomb under your "you know what", as I now find my account has been credited with even more than the the figure I was requesting.

A very GREAT THANK YOU VODACOM.

I must give credit where it is due.

You came through for me, but why did it have to come down to this platform?