TA
Tammy A
1 reviews | Active since Feb 2014
16 Jan 2026, 14:03
contract cancelled without my permission
My contract was converted to Pre-paid without my consent!!??
Attempting to get ahold of anyone at call centre and calls keep getting dropped.
Helpful (0)
Replies (1)0
Replies (1)TA
Tammy A's updateReviewer Update
20 Jan 2026, 08:45My phone bill is a mess, apparently some staff at Vodacom call centre find it amusing and think it's okay to laugh when a client is trying to resolve a billing error, CAUSED by their collogue. Instead of helping they think it's okay to prolong the trauma and torment instead of assisting. But all is well when covering for *********** staff who cancelled contracts without the same being requested.
TA
Tammy A's update20 Jan 2026, 08:45
Reviewer Update
My phone bill is a mess, apparently some staff at Vodacom call centre find it amusing and think it's okay to laugh when a client is trying to resolve a billing error, CAUSED by their collogue. Instead of helping they think it's okay to prolong the trauma and torment instead of assisting. But all is well when covering for *********** staff who cancelled contracts without the same being requested.