Contract cancelled without my authorisation -- ***** by Vodacom

My nightmare started on 19 July 2021 when I wanted to add a line on my existing contract at Mall off the South Vodacom store. The consultant assisted me scored the contract but was referred due to the change of surname. I advised the consultant that I would also like to change my account since my salary goes to another account. All submissions were done and I had to call accounts for them to change my account number of which I did. Since I was taking a new line, I then asked the consultant to check for me how much will I have to pay if I want to pay off the devise amount on my existing contract, the consultant(Phindile Gigaba) who was very nice advised that she will send me a quotation. while she was generating it i received an sms that my contract will be canceled and number ported to prepaid on the 31 July. When questioned her about this. she advised that it is standard procedure for her to generate a quote however, the cancellation will not be processed if I do not accept the quote within 14 days, send it back with proof of payment and my Id. Fast forward on the 26th of July, my account gets debited with R4211.17. amount of the cancellation. I have been calling Vodacom and everyone has a different view of what is happening on my account. 1. it came to my attention that Vodacom consultants have created my profile under business instead of individual on the system called M2 which I rarely find assistance as I have to wait for someone who has this system. 2. The consultant accepted the quote on my behalf and changed the dates of my contract start date to 2019 so that she can get her way. 3. Noone is able to reverse what Vodacom did and I find myself calling and explaining my issue to more than 10 people. 4. The changes the store captured on my profile with my marital surname were changed back to my ****en surname while they have all the documents.

This is exhausting Vodacom and I curse the day I took a new line with you. I have now seen your true colors and ask that you cancel the new line that you gave to me. I will take the cellphone back to the store and you put me back in the position I was in prior to the 19 July 2021. I will go to another service provider who cares about customer and follows customer instruction not do ***** on customer accounts. On expiry of my existing contract I will also cancel it including the fiber line because I cannot trust you with my information if you cannot follow a simple instruction.

I seriuolsy