Contract cancelled without knowledge - no assistance for 2 month now

<p>Could somebody please assist me as this is the 4th mail I am sending and maybe the 100th time I’ve called Vodacom.</p> <p> </p> <p>Last year November I requested a quote on cancellation but did not give the go ahead for cancellation.</p> <p>My contract was cancelled without my knowledge.</p> <p> </p> <p>I’ve been calling ever since early December for my contract to be reactivated , however nobody seems to be able to assist me. This is getting extremely frustrating!!!</p> <p> </p> <p>I am now told my bill is in arrears due to a cancellation fee , I am not prepared to pay this fee as I did not request for my contract to be cancelled.</p> <p> </p> <p>Perhaps I can hand this matter over to my lawyers and Vodacom can get the recording of the call and liaise with them , since I am not being assist instead I am filled with broken promises of being called in 2 -3 days every time I call.</p> <p> </p> <p>I’ve spoken to multiple call centre agents and they have told me that service requests were logged but my contract hasn’t been activated neither has my bill been corrected.</p> <p>Now I have been dealing with Portia from JHB Vodacom the team leader , however I am still awaiting her call and I am extremely frustrated with this poor services.</p> <p> </p> <p> ********** </p>