Contract cancelled with Vodacom but I’m still expected to pay.

I had data contract which ended and cancelled on December 2025, contract cancellation was successful and effective from the 31st of January 2026. I received an email and sms indicating successful cancellation. On the 02nd of February 2026 the number was converted to prepaid, I lost all the benefits which I believed indicated that the contract has been successfully cancelled. To my surprise, I’m always getting calls that I’ve missed payment for my closed contract. I went to the Vodacom shop at Sunnypark mall, and the consultant indicated that the number is now prepaid and the contract has been closed. I called the Vodacom help line and the same story was shared, the consultant further indicated that the amount I owe is R1 183 for February and March. I couldn’t get the assistance I needed when I called Vodacom help line, instead I was on hold for over an hour. My credit score has been affected badly and I’m down 9 points since February this year.