ES
Eleanor S

1 reviews | Active since Aug 2017

03 Aug 2018, 11:19

Contract Cancelled - Unable to Upgrade!!

I have now cancelled my contract after waiting almost a month to find out that I cannot upgrade to any iPhone - I find it interesting that Vodacom cannot upgrade me to an iPhone 7 which is a similar/almost same price I am currently paying for the contract. You lose my R428.00 a month. I haven't had any issues with payment on my account - very short sighted!!

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Replies (1)
Vodacom
Vodacom's reply03 Aug 2018, 11:30
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team