contract cancelled still taken money

i cancelled all my contracts at vodacom for this reason of bad service. now again i struggle again to cancelled these two contracts but they still taken the money from my account. i am not going to phone vodacom again because your hang on for hours and then nothing is being done. prevoius i also complain through hello peter and they said that they will fix it but still its not fixed. why must we struggle with this other cellphone contracts you phone and they sort it out once. please contact me so this can be sorted out. my number is ********** 405. thanks