Contract cancelled, now who's inconvenienced?

<p>I have a cellphone and stand alone data contract with vodacom. as the 2 years are up, I decided to cancel the data contract. Contacted Vodacom, received reference number: 1- ********** 6299. To my horror, when i checked by balances this morn, found that everything was 0 (calls, data, sms)? </p> <p>Called 111 and was told that my cellphone contract was cancelled as opposed to my data contract (after holding for over 15 minutes). Was told to call ********** after 7:30. </p> <p>Held for a long time and eventually call was answered and previous agent story confirmed. Agent very helpful, told me he'd escalate issue as I told him that this was most inconvenient and that i could not wait for a long time. Proomised to call me before he finshes at 16:00. No call received. Called number again, 1st time - cut off after telling agent that i wanted to follow up on a ref. 2nd time, told agent story again & she was not interested, instead told me to wait 24-48 hours and said that original agent ould have called me if he received feedback.</p> <p>Vodacom, this was not my fault? What happens to the agents that:</p> <p>1) Does not listen to the clients and end up doing the wrong thing?</p> <p>2) Does not revert to clients when promisud to do so?</p> <p>3) Receive bad ratings from clients on automated response system?</p> <p>4) Does not have the client's best interests at heart?</p> <p> </p> <p>I feel like as long as the bills are paid, there is no real concern for clients?</p> <p> </p> <p>Called a couple of times yesterday, if call not dropped, then a non-committal answer. Went into a Vodashop @ was told to go to Eastgate Customer Care.</p> <p>There I was told that as long as contract cancelled, cant do much....go take out a new contract and link to cureent number?</p> <p> </p> <p>Called ********** again and was told my allocated attempts to the number was EXCEEDED??????????????</p> <p> </p> <p>Called from another phone and agent said that the dept closed until Monday.....nothing has happened since call was logged on Thurs? </p> <p> </p> <p>Can SOMEONE in VODACOM PLEASE HELP!!!!!!!!!!!!!!!!!!!!!!</p> <p>Please revert. Regards</p> <p> </p>