AS
Arno S
1 reviews | Active since Nov 2012
31 Jan 2015, 15:36
Contract cancelled mid day
I instructed that my contract be switched to prepaid on 1 Feb 2015.<br> I was instructed to switch my phone off at midnight and it will be on prepaid the next day.<br> Today (31st) my contract was cancelled midday (around 13h00) whilst I still had data and minutes left??? That is unacceptable! I paid for that data and minutes and it is not even close to the end of the day?!<br> It seems very convenient to Vodacom to cancel the contract midday so that they can score the unused data and minutes!
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Replies (1)Vodacom's replyOfficial
01 Feb 2015, 07:52Hello mwarnos,
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
Vodacom's reply01 Feb 2015, 07:52
Official
Hello mwarnos,
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
We do thank you for the posting and apologise for the inconvenience and level of service recieved.
The matter will be referred to a consultant to investigate and assist with resolution.
Kind regards
Vodacom Consumer Website Team
Best regards,
