AS
Arno S

1 reviews | Active since Nov 2012

31 Jan 2015, 15:36

Contract cancelled mid day

I instructed that my contract be switched to prepaid on 1 Feb 2015.<br> I was instructed to switch my phone off at midnight and it will be on prepaid the next day.<br> Today (31st) my contract was cancelled midday (around 13h00) whilst I still had data and minutes left??? That is unacceptable! I paid for that data and minutes and it is not even close to the end of the day?!<br> It seems very convenient to Vodacom to cancel the contract midday so that they can score the unused data and minutes!

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Replies (1)
Vodacom
Vodacom's reply01 Feb 2015, 07:52
Official
Hello mwarnos,

We do thank you for the posting and apologise for the inconvenience and level of service recieved.

The matter will be referred to a consultant to investigate and assist with resolution.

Kind regards

Vodacom Consumer Website Team

Best regards,