1 reviews | Active since May 2013
Contract cancelled / charged for full month!!!!!
I received confirmation from Vodacom on 7 July 2015 that my contract which expires on 11 September 2015 will be cancelled on 11 September as per my request. On 11 September at 8AM my service was disabled.<br> <br> SURPRISE, SURPRISE!!! At the end of September I was charged for the FULL month of September and upon querying this with Vodacom on numerous platforms I was told, Sorry Sucker, we run our billing on 3 September so you just have to suck it up and pay for a full month even if you did not receive a service for a full month!! Your problem, you chose to go with Vodacom, suck it up and PAY! <br> <br> I REFUSE!!! You already went and changed my contract terms & conditions IN THE MIDDLE OF A CONTRACT and now you want to charge me for a service not received!! There is no way in hell that I will be *****ed over by Vodacom any longer and if you respond to me with a consultant will call you then I will lose it!! Answer my question as per Twitter, Customer care via e-mail AND my discussion with your *********** call centre - HOW CAN YOU CHARGE ME FOR A FULL MONTH, when my service was promptly disabled on 11 September but not have the common sense to NOT charge me after 11 September??
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
Thank you for your posting.
Your enquiry will be investigated and further feedback will be provided in due course.
Kind regards
Vodacom Consumer Website Team
