Contract cancelled, cancellation fee paid, but still receive invoice!

Item: Vodacom
Rating: 1
Author: Helga N

Good morning, My rating is 0 star! I cancelled my vodacom contract, paid the cancellation fee and send the necessary documents to them and then, guess what? I have just received an invoice for another month. What, o what must I do to cancel my contract?????

Helpful (0)

Replies (1)

Vodacom's replyOfficial

08 Dec 2023, 08:15

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team

Vodacom's reply08 Dec 2023, 08:15

Official