Contract cancelled by cutting fibre service without any communication

Today. Without ANY prior notice or communication, Vodaom just cut my fiber access. It took my three hours to get to the core: somebody or something just cancelled my service. Just like that. It is not available anymore. It is cancelled. Whether you have been a constant and paying customer or not, it is now cancelled. And you can buy what we have, with an obligatory contract, or please leave, because we don't care if you have no fibre or no vodacom service. The poor miserable person who had to support me from SALES and really should be commended for not losing her cool and really trying to help an extremely upset me, definitely do not deserve that company. What a miserable miserable experience. Impacting on half a days work. Exactly what one would expect of a company who's technical teams including contractors stop working at 17:00, also 17:00 on Friday's until Monday, and who upon reporting problems are bright and happy to inform you the turnaround time for a log is 48 tot 72 hours. How unfortunate that one can't award zero stars on Hellopeter.