LS
Lelani S
1 reviews | Active since Aug 2021
14 Oct 2021, 14:37
Contract cancelled but still get billed?
My contract was cancelled and confirmed by Vodacom but I still receive calls and sms's of an amount outstanding.
This is what I received from Vodacom: As per ***, our records indicate that the contract was cancelled, as requested.
Please update your records and stop billing me!
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Vodacom's replyOfficial
15 Oct 2021, 07:27 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply15 Oct 2021, 07:27
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team