1 reviews | Active since Mar 2011
Contract cancelled but still billed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!
<p>I have had it with the level of service you guys offer OR LACK OF !!<br /><br />On the 28ths of Feb i settled my vodacom account as my contract was done as per the 2yrs which ended Feb 2017 ... I paid the settleme amount and received my confirmation letter to say my account is now cancelled . <br /><br />I got an invoice yesterday 160317 from vodacom showing me that im still been billed and infact i have overpaid vodacom by -R740 as per the invoice that was sent to me . The balance going forward is now -R534.54 which means im in credit on your system and still been billed !!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!<br /><br />WHAT THE HELL IS GOING ON PEOPLE . <br /><br />Vodacom confirmed my account is still open as of today 170317 so can someone explain WHY.<br /><br />your systems are **** and your consultants are not trained at all to do the job correctly</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
someone contact me from vodacom then the call ended ! after been on hold for 34mins .
someone contact me from vodacom then the call ended ! after been on hold for 34mins .
now vodacom is telling me i owe them more money R1426,70 when cancellations confirmed with me over the phone that my contract is cancelled with vodacom and i no longer have an account with them ... they also sent me an email confirming that cancellation . ive called various departments because each depart tells me to call this department and NOBODY CALL HELP ME !!!! this is pathetic and i am taking this to the argus as many other people are probably having simalar issues with your services . Cancellations will not give me a letter is i have an outstanding amount and they confirmed there saw no future invoices or amount showing so they cancelled my account as per my contract agreement of 2yrs ending in 28 Feb 2017
now vodacom is telling me i owe them more money R1426,70 when cancellations confirmed with me over the phone that my contract is cancelled with vodacom and i no longer have an account with them ... they also sent me an email confirming that cancellation . ive called various departments because each depart tells me to call this department and NOBODY CALL HELP ME !!!! this is pathetic and i am taking this to the argus as many other people are probably having simalar issues with your services . Cancellations will not give me a letter is i have an outstanding amount and they confirmed there saw no future invoices or amount showing so they cancelled my account as per my contract agreement of 2yrs ending in 28 Feb 2017