Contract cancelled but still being charged

<p>I signed a contract at your Norwood store on the 8 April 2016. I was told my number would be ported from Mtn to Vodacom within 24 hours.</p> <p>Despite numerous phone calls - 3 weeks later, the number was still with MTN.</p> <p>On the 25 April 2016, I sent written notification to the Norwood branch that I was cancelling the contract as my sim card had still not been activated.</p> <p>I approached Cell C on the 28 April 2016, my number was ported from MTN to Cell C in 5 hours.</p> <p>During this time I was moving up and down from Johannesburg to Cape Town. When I was back in Johannesburg on the 1 /2 May I returned the instrument & sim card to the branch manageress from whom I received written confirmation of receipt of same.</p> <p> </p> <p>On the 12 May 2016 I received my invoice & statement from Vodacom as I have another contract. To add insult to injury, I had been charged R526 on the 29 April and a further R499 on the 1 May on my number that is now with Cell C.</p> <p> </p> <p>I forwarded the invoice to the manageress at Norwood and asked her to sort it out. She told me I need to do it in person. By this time I was back in Cape Town.</p> <p> </p> <p>On the 27 May, my daughter's phone was suspended (soft locked) when we phoned the accounts department, we were told the account was in arrears! This is on a debit order over which we have no control!!! Debit order was due to go off on the 1 June.</p> <p> </p> <p>Vodacom have now been paid - R499 and R526 for a phone that I don't have and a number that has never been on the Vodacom network.</p> <p> </p> <p>I again went into your Norwood branch on the 1 June 2016 as I was in Johannesburg, after an hour and a half, I was eventually told I need to prove that my number is with Cell C and was ported on the 28 April 2016.</p> <p> </p> <p>I am at the end of my tether!!!</p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p> <p> </p>