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Samuel S
1 reviews | Active since Apr 2011
16 Feb 2023, 20:15
Contract cancelled but still being billed almost 3 months since the cancellation
So I cancelled my data contract in November 2022 after cancelling my voice contract in September 2022 but Vodacom is trying by all means to refuse to cancel it. Even after sending them a voice recording of my contract cancellation, they are still sending me invoices and statements which I do not know what for as the last payment for them was in December and do not owe them plus I destroyed both their sim cards so there is no way someone can use them. They refuse to cancel via email or any other way except for calling knowing very well that you wont have proof that you did cancel.
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Replies (2)Vodacom's replyOfficial
17 Feb 2023, 08:49Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Vodacom's reply17 Feb 2023, 08:49
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
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Samuel S's updateReviewer Update
20 Feb 2023, 11:37HI. I am still waiting for someone to call me or assist with my query.
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Samuel S's update20 Feb 2023, 11:37
Reviewer Update
HI. I am still waiting for someone to call me or assist with my query.
