Contract cancelled but still being billed.

Horrible that after numerous follow ups and assurances from the Vodacom personnel that my contract is on prepaid now but I'm still billed for the contract. Does not make sense.

Woke up this morning to see another payment has gone off and my contract is cancelled end November 2017 already. ( the date I faxed the quotation and proof of payment to cancel). This is payment was made the next day after receiving the quote.

Just received a confirmation from Siphepho Kule that my payment on the quotation for cancellation was seen as a "over payment" only in December and this is telling me the contract was not cancelled as requested when I made the payment. The consultants that confirmed when I did a follow up also then **** as the contract was not cancelled I followed up 13 December, 18 December and 10 January 2018 when I received a new statement. I have my proof of follow ups and the dates I did the follow ups. Its sickening to think that my budget can not work out due to the lack of people being employed but not doing what they should be doing.

The whole lot should be fired. Wont recommend Vodacom to anyone, thank goodness they are not Bok sponsors anymore.