Contract Cancelled but debit orders still go off

My contract with Vodacom expired in September 2020, to which I contacted the retention department to cancel my contract. An agent initially was trying to selling me a product and I advised that I will think about it and confirm the next day if I wish to proceed with the cancellation or upgrade.

Having decided the next day, I contacted the call centre and was advised that I can proceed with the cancellation. The agent on the telephone confirmed that my cancellation will be successful however due to the date, my account will be debited an amount at the end of October to which I had no issue with.

I now have another debit order going off on my account which is unacceptable. Upon mailing the customer care address, I was informed that my contract cancellation quotation had expired hence I am still being debited. Contract cancellation quote for what? When I clearly completed my 24 month term with this *********** service provider.

I tried calling your call centre and all it does is constantly ring with no answer at all. I demand a refund of the money you incorrectly took off my account for November and an apology for this inconvenience. Further to this, please pull the call recordings that confirm I have actioned a cancellation.

Please contact me ASAP