1 reviews | Active since Jul 2017

28 Jul 2017, 22:49

Contract cancelled but active on ITC

<p>Hi, i have cancelled my cantract with Vodacom about a year ago, i was advised by a Vodacom customer service consultant that ITC would be updated, the contract is still showing active on ITC and has not been updated.Please advise me on how to get this issue resolved. Thanks in advance</p> <p> </p> <p>Regards </p> <p>Leandre Van Niekerk</p>

0
Replies (2)
Vodacom
Vodacom's reply29 Jul 2017, 09:15
Official

Thank you for making contact with us,

This response serves as confirmation that your query has been received.

Please be assured that we have tasked our team to investigate and provide feedback.

Regards

Vodacom Consumer Website Team

Vodacom
Vodacom's reply31 Jul 2017, 12:17
Official

Good day,

As per our telephonic discussion, has been escalated to relevant department. Please accept our apologies for any inconvenience caused.

You may review your rating on the Hellopeter website.

Regards,

Lucian