LS
Laura S
1 reviews | Active since Nov 2020
16 Nov 2020, 12:33
Contract cancelled and still billing
Cancelled my contract in mar 2020 and still receiving bills. Calls not answered, agents not assisting and the bot, well no success in this department either. When will they rectify this problem and refund me my money? Customer service is lacking and rated zero
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Vodacom's replyOfficial
16 Nov 2020, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply16 Nov 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team