Contract cancelled

In November 2015 I called vodacom customers care to cancel my contract I was given a quotation of R1995.00 that I needed to pay and send in the forms. After the forms was sent in my account was not debited again up to date. Only to find out vodacom as listed me as a bad payer and my account shows arrears from September making my credit scoring very bad. When I phoned in an queried why they told me that my account is not in arrears but neither is the contract cancelled. I have contacted them over 5 times to cancel the contract and everyone refuses to help. My emails got wiped now they will not cancel it without the format being sent again when they can clearly see on their system that the money was paid over. I have had problems from day one with vodacom and will never deal with them again. From over billing in the beginning to refusing to cancel my contract. How does vodacom expect to have happy customers. I want my contract cancelled immediately and my name cleared from all itc. Unless suing is a better option for Vodacom!!<br>