Contract Cancellations

After 20 years of loyal service to Vodacom ,upon retirement to the UK i wished to reduce my SA vodacom cell contract burden . i duly tried customer service via email as my SA cells are not active due to roaming costs overseas ,explaining all my requirements and begging for an email address to cancellations (without success) , i tried finally a call to 082158 requesting 1 contract cancellation and a premature cancellation quote for the other ,several times i confirmed i wanted email confirmation on the cancellation and the quote sent to me , i am still waiting It is quite clear that cancellations does not live up to its name !. i now await with hope for a manager of the relevant department to jump on board and talk to me (not on my phones but by email !!) I'm happy to pay the cancellation fees but cant until i see it in writing thank you Ken Wilkinson