Contract cancellations

After my contract cancellation in December 2020, I still receive invoices along with legal hand over. My account was paid in full till end of December.

Vodacom wishes to collect for the months of Jan and Feb on the contract, with out providing any services; airtime nor data. With out investigating my complaints about contract cancellation nor do they listen to the voice recording by which we are so promptly notified when calling. I've spend hours on the phone to settle my cancellations with Vodacom. Instead they rather offer me a new contract better than the first one. How is this possible with accounts being in a-rears?

No senior staff are available that can make a decision on any of the help desk numbers in order to resolve any queries.

After numerous cancellation request and disputes raised it does not seem that cancelling a contract at Vodacom or any queries is an easy interface with the company.

In my view I would recommend people to think twice before entering into any contract with Vodacom. They do not have the ability to support their after sale service.