JR
Jeremy R
1 reviews | Active since Apr 2019
01 Jul 2021, 10:23
Contract cancellations
Can you please close my contract on account +27 (64) *** and reverse the debit order as charged for June 2021 as promised by your agent as I have called since April to cancel this contract and to date nothing has been done disappointing
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Replies (2)
Vodacom's replyOfficial
01 Jul 2021, 11:12Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Jul 2021, 11:12
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
JR
Jeremy R's updateReviewer Update
01 Jul 2021, 13:20Thank you for the speedy response I am content that it’s been cancelled however you have charged me now at the end of June ,which I have since reversed as I called in in April to have it cancelled and again in June as the debit order still ran and was told be your agent that a refund will be processed , I don’t need a refund I just don’t owe vodacom any monies and vice Versa as I have done my part on cancelling on time it’s your agent in April that messed up . Regards Jeremy
JR
Jeremy R's update01 Jul 2021, 13:20
Reviewer Update
Thank you for the speedy response I am content that it’s been cancelled however you have charged me now at the end of June ,which I have since reversed as I called in in April to have it cancelled and again in June as the debit order still ran and was told be your agent that a refund will be processed , I don’t need a refund I just don’t owe vodacom any monies and vice Versa as I have done my part on cancelling on time it’s your agent in April that messed up . Regards Jeremy