Contract Cancellations

I got 2 Vodacom contracts that are due for upgrade since last year and the Vodacom cancellation team are not willing to cancel these contracts. More than 20 calls from Vodacom sales department persuading me to upgrade but when I tell them that I no longer need these contracts they never assistant me in canceling these contracts beside saying that I should call the cancellation department.

I have been calling the Vodacom cancelling department without any success but eventually in February I managed to get hold of them where I spoke to a Gentlemen who did not want to cancel these contracts instead he advise me to downgrade the contracts because those new contracts are month to month and they will be easy to cancel when I want to. I did mention to the Gentleman that I no longer use or need these contracts since I have 2 other Vodacom contracts that I received from my employer and I chose Vodacom service provider instead of other networks providers that were available but this Guy insistent that I rather downgrade the contracts. The contracts were than downgraded as his advise. What hurting and making me angry is the fact that I'm not using these contracts and I am not benefiting anything from these contracts. The biggest problem was that yesterday when I requested Vodacom to end or cancel these contracts I was told that I'll be penalised for bridging the contract. That surprised me because I was told that this will be a month to month contracts that can be cancelled at anytime. This will convince me to cancel everything I have with Vodacom