Contract cancellation without my permission

Good day I have had my number for 15 year with Vodacom and finally decided to take a break from contracts as I need to save money with my 1st little one on the way.

1st attempt to cancel my contract took my more than a half if correct to just get this lady to do as I ask. She kept trying to convince me otherwise. My last words to her was call me back tomorrow let me go and chat to my husband. SHE NEVER CALLED BACK NOTE... I REQUESTED TO CANCEL THE CONTRACT AND KEEP MY INSURANCE.... no mention of new paperwork

After no call back I tried again. ATTEMPT 2 canceling my contract again takes me 15 minutes probably to canceling to the point where I had to raise my voice cause all I wanted was to canceling my contract AGAIN..... REQUESTING TO KEEP MY INSURANCE AGAIN..... NO MENTION OF A NEW DOCUMENT TO CARRY MY INSURANCE OVER.

So I am on my app checking my bill and see that something is not right so I call to check on my insurance. ONLY TO SPEND ALMOST A HOUR ONLINE JUST BEING MOVED FROM ONE TO THE OTHER.

So I call the cancelation and get told I need to complete a new form cause I am not insured.....

I JUST PAID HOW MANY YEARS OF INSURANCE FOR VODACOM JUST TO CANCEL IT WITHOUT MY KNOWLEDGE.... ANY THIS AFTER 2 LADIES DECIDE BECAUSE I DONT WANT TO UPGRADE THEY WILL NOT INFORM ME OF THIS DOCUMENT...

I don't think I want to be a vodacom client anymore.

So I will also be lodging my complaint with the ombudsman man and this is year of money taken from me a customer who has paid her bill on time every month. I have requested a recording of the call and this lady tells me that the insurance is part of the contract... how. when I took out the contract I was not obligated to take insurance so it was my choice to add it. NOWHERE in the contract does it say YOU MUST TAKLE THE INSURANCE AS IT IS PART OF THE CONTRACT. SO who gives Vodacom the right to cancel something that has its own separate contract that they where not given permission to cancel????

The worst part is you don't even have a proper customer complaints department whom one can log a complaint with so how about I add every possible email address cause maybe someone will tend to my complaint without shunting me around.

All I want in my insurance to be reactivated without me having to do vodacom work for them it was a contract of how many year with insurance my is it my job to move it over when I have requested this from you.

I get the drift on policies and procedures but WHY did your staff FAIL TO INFORM ME ON THE POLICY AND PROCEDURE.

What is I was ****** and lost my phone and wanted to claim only to find I did not have insurance cause of your staff negligence.....

I am super super angry and would like to cancel all my services if VODACOM cannot fix my problem.

Awaiting your response

Regards Levern ***