Contract cancellation with Vodacom

Cancel of Vodacom contract. Cell phone number *** and rooter number *** 1. On the 13/02/2020 I phoned Vodacom and spoke to a M Moodley in order to cancel my contracts with Vodacom, Cell phone number *** and my Wi-Fi rooter number ***. She canceled my cell phone contract but then she rep**** and said sorry I made a mistake by reactivated (processed) your Wi-Fi rooter, I told her that I did not give her any permission to process it and that she must cancel it. (When she start to became very rude) She interrupt me every time when I told her she must cancelled it. I explain to her that I am without a job and cannot afford it any more, which is the reason why I cancelled both 1) The actual call was made on 13/02/2020 ref number *** 2) On the 14/02/2020 at 14:11:31 Vodacom process with it Ref number *** 3) 17/02/2020 I phone Vodacom again, they rep**** that it was reverse but not cancelled ref number *** 4) 29/02/2020 I was at Vodacom shops self to cancel the contract and they sent a mail to head office to cancel it, Ref number *** mail was sent by Mr. Baloyia. 5) 12/04/ 2020 I phone again for the *** ref number *** 6) 18/05/2020 I phone again at 15H20 I speak to cancellation department and they put me through to billing then back to cancellation department my ref number ***. 7) 17/07/2020 ref number *** again for cancellation 8) 31/07/2020 ref number *** again for cancellation 9) 13/10/2020 ref number *** again for cancellation 10) 20/10/2020 I speak to pre-legal department to Mr. John and then again to Mr. Ntowi 11) 23/10/2020 ref number *** again for cancellation 12) 10/11/2020 to Mr. John and then to Mr. Pilay 13) 4/ 03/2021 ref number 14) 4/ 03/2021 ref number *** I also speak to a supervisor at Durban’s office to Mr. Chad he said it is a fault from Vodacom and that He sends a mail that they must credit the account, before they can cancel it.

Every time Vodacom explain to me that billing must first reverse the credit and then cancellation can cancelled the contract. Vodacom handed me over to a legal department. Now because of Vodacom’s reluctance to finalize this matter I am now being victimized and blacklisted due to their incompetence. Ben Kruger Cell *** E-mail:***