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cindy.masikane cindy.masikane

1 reviews | Active since Jun 2016

17 Jun 2016, 16:27

contract cancellation - vodacom reaped me off

<p>Two weeks back I cancelled my phone contract with vodacom ...I called and asked for quotation of the amount that is due before I close my account ...I spoke to 3 people from vodacom who gave me the same quotation which reflected an amount of R931 I paid it .Today on the 17th of June 2016 I went to sunny park vodacom to take a contract phone when they called vodacom head office the said I can't take a phone my account is with legal department if vodacom I owe an amount if R508 as this came as a shock I then called vodacom myself to found out what going on,3 different people told me different things again .the 3rd person I asked him why are they all giving me different answers he then passed my phone call to a supervisor who agreed with one of the guts to say no it was a mistake I do not owe R508 but I owe R284 ,I asked if he was sure and he responded yes my account will be updated and closed afterwards.I went to pay R284 on top of R931 at vodacom shop at sunny park.Later on I was still told no owe R255 now I should pay it ....I am so angry those people are so *********** and they don't know what they doing .hello Peter please assist .</p> <p> </p> <p>I don't even with to take that contract phone with them anymore I will buy phone with other network providers .thank you.</p>

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Replies (1)
Vodacom
Vodacom's reply18 Jun 2016, 06:22
Official

Dear Customer,

Thank you for making us aware of your complaint

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