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Nethee S
1 reviews | Active since Jan 2022
04 Jan 2022, 10:05
Contract cancellation unemployment
Hi Vodacom I am unemployed and cannot pay for my contract. I have tried to cancel since September and the call centre agents keep telling me they cannot convert number to prepaid. Please assist
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Replies (5)NS
Nethee S's updateReviewer Update
04 Jan 2022, 10:34I have contacted your call centre on ***, spoke to Claire and they said they have escalated the query and I will receive feedback within 24 hours
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Nethee S's update04 Jan 2022, 10:34
Reviewer Update
I have contacted your call centre on ***, spoke to Claire and they said they have escalated the query and I will receive feedback within 24 hours
Vodacom's replyOfficial
04 Jan 2022, 11:35 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply04 Jan 2022, 11:35
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Nethee S's updateReviewer Update
04 Jan 2022, 11:52Also I am not receiving incoming calls from vodacom, which goes straight to voicemail. Another reason for frustration
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Nethee S's update04 Jan 2022, 11:52
Reviewer Update
Also I am not receiving incoming calls from vodacom, which goes straight to voicemail. Another reason for frustration
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Nethee S's updateReviewer Update
04 Jan 2022, 13:16Sms sent to 31050 CTD
Your contract expires on 29/09/2021. Please call the upgrades department on *** for further assistance. Reminder, you can call 082110 for Vodacom Directory Enquiries.
Your contract expires on 29/09/2021. Please call the upgrades department on *** for further assistance. Reminder, you can call 082110 for Vodacom Directory Enquiries.
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Nethee S's update04 Jan 2022, 13:16
Reviewer Update
Sms sent to 31050 CTD
Your contract expires on 29/09/2021. Please call the upgrades department on *** for further assistance. Reminder, you can call 082110 for Vodacom Directory Enquiries.
Your contract expires on 29/09/2021. Please call the upgrades department on *** for further assistance. Reminder, you can call 082110 for Vodacom Directory Enquiries.
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Nethee S's updateReviewer Update
04 Jan 2022, 13:17Message received from Vodacom.
Hi Nethee Swaminathan. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2022-01-04 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Hi Nethee Swaminathan. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2022-01-04 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
NS
Nethee S's update04 Jan 2022, 13:17
Reviewer Update
Message received from Vodacom.
Hi Nethee Swaminathan. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2022-01-04 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.
Hi Nethee Swaminathan. We have received your request to convert *** to pre-paid. It has been logged and will take effect on 2022-01-04 00:00:00. Please note that any outstanding usage costs will be billed in the next month's billing cycle. We recommend you use any remaining minutes and data before this date as it will be lost during conversion to prepaid. For any queries, please call Cancellations on ***.