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rakhi D
1 reviews | Active since Feb 2013
03 Aug 2020, 12:10
Contract Cancellation should be simple
Good Day I am so highly disappointed with the service received to cancel my contract, after numerous attempts prior to my contract being over I had contacted the call centre to cancel my contract, I even sent an email on the 01 July 2020 to cancel my contract, today wen I finally get through to call to centre to cancel my contract they tell me I cant till the end of the month when my contract ended in July. I have not used any data for the last 2 months, i do not want this contract any longer and I want it cancelled now. This is unacceptable. Regards
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
03 Aug 2020, 14:01 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2020, 14:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
03 Aug 2020, 15:25Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the call center.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply03 Aug 2020, 15:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been assisted via the call center.
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
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rakhi D's updateReviewer Update
03 Aug 2020, 15:31No I have not, they want to cancel my contract at the end of the month. I want it canceled now, I don't want another debit order running again when I am not gonna use it. My contract ended July
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rakhi D's update03 Aug 2020, 15:31
Reviewer Update
No I have not, they want to cancel my contract at the end of the month. I want it canceled now, I don't want another debit order running again when I am not gonna use it. My contract ended July
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rakhi D's updateReviewer Update
05 Aug 2020, 15:48Here's adding to my frustration
Getting no call with regards to my query
But getting a call to sell me!!! Amazing!!
Getting no call with regards to my query
But getting a call to sell me!!! Amazing!!
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rakhi D's update05 Aug 2020, 15:48
Reviewer Update
Here's adding to my frustration
Getting no call with regards to my query
But getting a call to sell me!!! Amazing!!
Getting no call with regards to my query
But getting a call to sell me!!! Amazing!!