MM
Mpho M

1 reviews | Active since Dec 2016

14 Dec 2016, 15:41

Contract cancellation - sending me from pillar to post

<p>I cancelled my Smart S contract with Vodacom in July and upgraded to a 1Gig contract. To date the Smart S contract has not not been cancelled and my data contract is not effective. What annoys me the most is that they are charging me for the contract I cancelled in July.</p> <p>When making calls I'm sent from pillar to post because no one seems to know what to do. I'm tired of this pathetic, appalling service!!!</p>

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Replies (1)
Vodacom
Vodacom's reply14 Dec 2016, 15:53
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team