LH
Lenise H
1 reviews | Active since Aug 2020
05 Aug 2020, 12:28
Contract cancellation seem impossible
I cancelled my Vodacom contract in May 2020
June, July and August payments went out of my account! When I call nobody can help me!! They don’t see the cancellation on their side!!!
Vodacom records all calls!!!!!! Go back and listen to my call AND REFUND ME MY MONEY!!!!!!
Helpful (0)
Replies (2)0
Replies (2)
Vodacom's replyOfficial
05 Aug 2020, 14:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Aug 2020, 14:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Best regards,
Vodacom's replyOfficial
12 Aug 2020, 15:43Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department and your cancellation request has been processed successfully. Your cancellation order number is ***
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,
Vodacom's reply12 Aug 2020, 15:43
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Our records indicate that you have been in contact with the relevent department and your cancellation request has been processed successfully. Your cancellation order number is ***
Regards Consumer Website Team
Regards Consumer Website Team
Best regards,