CONTRACT CANCELLATION REQUEST NOT PROCESSED

On 30 November 2022 I telephonically requested for my contract on cell no. *** to be cancelled, having spoken to Rom****. Today I received an invoice for payment due by 31 January which suggests that my contract was in fact not cancelled. After speaking to another agent, Tokozo, he confirmed that this was in fact the case, Rom**** not having processed the cancellation. I was promised that Rom**** would call me back to process the cancellation, with immediate effect, but no phone call from him has materialised. I am disgusted that this is the type of service customers have to contend with. Vodacom are quick to sell you something but cancellations prove to be a nightmare. Please give this matter your urgent attention and ensure that the agent in question is disciplined. I will not be wasting my time on another phone call with *********** staff.