Contract cancellation request

I called the Vodacom Call center and spoke to Adrian on 16/03/2022. I explained that I had fibre installed at my house and needed to cancel a data sim contract with Vodacom as I was not using it. The data simply accumulates and expires every month. As it was an early cancellation request, she told me to pay R 256.72 and it would be cancelled. I accepted this amount and waited for the written quotation for the same amount, also containing the banking details and reference numbers to use. No email was received that day. I called again on the 17/03/2022, to request the written quotation. No email was received. I called again on the 22/03/2022, spoke to Nokubonga who generated a new quotation and emailed it. It amounted to R 16 484,96. It was a different amount from the initial quotation, so I requested for a manager to listen to the call recording for the call on the 16/03/2022. I called again and spoke to Vanessa, requesting same. I was given a turn around time of 24-48hrs. No contact was made with me with feedback. I called again on the 30/03/2022, and spoke to Thando. She confirmed that there had been 2 quotations that were generated, one on the 16/03/2022 and another on 22/03/2022. She escalated the query of different quotations to her manager, Nathan. I told her that it was urgent as it was the last day to accepted the first quotation for R 256,72. I made payment for this amount. I received a call from Simian, Retentions manager, the same day. He advised that he had listened to the call recording and that I was indeed told to pay R 256,76 as an early cancellation fee. He said that there was a system error at the time Adrian generated this quote. Their system gave her an incorrect amount of R 256,76 instead of R 16 484,96. It is apparently the agent’s responsibility to generate another one immediately before giving this incorrect amount, as per their training. The agent was disciplined for this, he said. As a resolution, Simian, offered me a voice contract for R299, replacing the data sim contract that I needed to have cancelled. I explained that I am unemployed and have no need for the voice contract, nor the data sim contract, hence my request to cancel in the first place. I had accepted and paid for the R256,72 that I was quoted and expected that it would be canceled as their call recording confirmed that information. He said that he would escalate further to their Campaign’s Manager, Kuantan, and revert back to me in 24-48hrs. No contact was made with me since by him or anyone else. I called the call center in the 19/04/2022 and spoke to Sphesihle who gave me Ref*** and ***. He confirmed that the data sim contract was canceled and that the same was converted from hybrid to prepaid ( ref ***) the 22/03/2022 at 3:30PM. This did not make sense to me bacause Simian( manager) did not mention this, but instead offered me a different product on the 30/03/2022. I brought this to his attention and he said that he would escalate to his manager, Caitlin. The turn around time was 24-48hrs. No contact was made to me. I called again on 28/04/2022, and spoke to Amanda, who disputed what Sphesihle had told me in the 19/03/2022. The contract was still active. I asked about the less amount of R 646, that I was debited instead of R 898( including fibre line with vodacom of R599). She could not answer this and promised to escalate to a manager. She would also get Simian to contact me in 15-20mins.

I am beyond frustrated with my experience so far. I really would appreciate assistance in the cancellation of this contract, as soon as possible.