Contract Cancellation not put into effect

<p>I had Asked vodacom to cancel my contract, on the 12th of July i was sent an invoice to pay for cancellation of the account, I had paid it on the same day and sent all documentation they required to them. </p> <p>Last week I phoned to follow up and check that the last day would be the 31st of July, I received confirmation of this over the phone. Needless to say it is the 1st of August and the contract is still active. </p> <p> </p> <p>I have held on the line of the cancellation department for nearly two hours. Unfortunately I have to work to pay their bills so I cannot sit all day and try fix their mistakes. </p> <p> </p> <p>Terrible service and I will not be backing down from this issue, as I had recieved verbal confirmation that it would not be in effect today, Perhaps she will pay the bill for this month? </p>