Contract Cancellation not processed causing billing isssue

<p>Hi, I paid my contract with Vodacom before contract end date, and I emailed a cancellation request thereafter and I followed up and it has been over a year trying to sort out the same thing. I have escalated to spoken to team leaders and supervisors ( and have names of everyone that I have spoken to) but still the issues is/was not resolved. Who do I have to speak to or what do I have to do to get this issue resolved. I am honestly not happy the level service that I have received. I don’t advise anyone at all to use Vodacom, maybe we should try other competent service providers.</p>