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Raquel A
1 reviews | Active since Feb 2017
01 Dec 2021, 08:52
Contract cancellation not done
I did an online upgrade on 14 November, cancelled it on 16 November, double checked whether it had been done on 19 November, all well within the 14 day period. Then today, 1 December, I'm on a new contract and unable to make or receive calls. The resolution displays that the reversal was successful, but why am i on a new contract?
Helpful (0)
Replies (3)0
Replies (3)
Vodacom's replyOfficial
01 Dec 2021, 09:07Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply01 Dec 2021, 09:07
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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Raquel A's updateReviewer Update
01 Dec 2021, 09:15I've been in contact with numerous consultants, i want my contract reversed.
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Raquel A's update01 Dec 2021, 09:15
Reviewer Update
I've been in contact with numerous consultants, i want my contract reversed.
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Raquel A's updateReviewer Update
02 Dec 2021, 21:40Dear Customer, With regards to your query with ref number ***, Your upgrade has been reversed as requested. It will take effect on 31/12/2021. Thank you, Armand from Vodacom
Is this calling it resolved?
I cancelled this contract on the 19th, within 7 days. You guys are *********** and failed to do that. Now I'll be unable to make calls for a month? This is utter nonsense.
Is this calling it resolved?
I cancelled this contract on the 19th, within 7 days. You guys are *********** and failed to do that. Now I'll be unable to make calls for a month? This is utter nonsense.
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Raquel A's update02 Dec 2021, 21:40
Reviewer Update
Dear Customer, With regards to your query with ref number ***, Your upgrade has been reversed as requested. It will take effect on 31/12/2021. Thank you, Armand from Vodacom
Is this calling it resolved?
I cancelled this contract on the 19th, within 7 days. You guys are *********** and failed to do that. Now I'll be unable to make calls for a month? This is utter nonsense.
Is this calling it resolved?
I cancelled this contract on the 19th, within 7 days. You guys are *********** and failed to do that. Now I'll be unable to make calls for a month? This is utter nonsense.