Contract cancellation not done

<p>On the 4th of Nov 2016 I phoned the retention devision on ********** 000 and spoke to Vusi at 14h00 to cancel and have the numbers moved to propaid of 3 contracts that end on the 1st of Dec 2016. On the 3rd of Jan 2017 my account was debited again. When I phone customer care on the 4th at 13h45 and spoke to Philane she said that on the system they were cancelled and I should speak to the accounts division for a refund. I spoke to Numsi at Accounts at 13h52 and she told me that the contracts were never cancelled on the system. This is really bad service!!!!!</p>