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Sibusiso S

1 reviews | Active since Oct 2017

17 Dec 2024, 08:21

Contract cancellation not being attened to

I contacted Vodacom at the beginning of the month and I asked them to help with Early Contract cancellation and the sent me a quote that I need to pay and the contract will be cancelled after paying the required amount I'm not getting any feedback when I call them they tell me to wait and days are going and they will continue to debit if they don't cancel the contract and just this morning I received an email saying that the case will be attened on the 06/01/2024 which is not fair that means I will be charged for January what was the point of early cancellation if every month I will have to pay for the contract?

Reference number: ***

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Replies (6)
Vodacom
Vodacom's reply17 Dec 2024, 08:29
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

SS
Sibusiso S's update17 Dec 2024, 12:04
Reviewer Update
Till now no one bothered to contact me and I'm getting frustrated the only thing I got was an sms saying my contract will end on the 31/01/2025 why then when I already paid the amount that I was told to pay and why then when the last debit will be on the 02/01/2025 so this means at end of January still I will be charged this is co unfair and this was never mentioned when I wanted the quote they only thing I was told was that I need to pay the full amount on quote then thats it. I request the phone call recordings
SS
Sibusiso S's update17 Dec 2024, 12:08
Reviewer Update
As I wait... I need answers before the end of business day. We talking about money here guys,

If I was the one owing you would be sending lawyers but now as a client I'm not being attended to.
SS
Sibusiso S's update17 Dec 2024, 12:22
Reviewer Update
Where is professionalism Vodacom?

Over 7 days now no answer, no feedback
SS
Sibusiso S's update17 Dec 2024, 14:09
Reviewer Update
Just received a missed call you can call again.
Vodacom
Vodacom's reply17 Dec 2024, 15:53
Official
Dear Sibusiso

Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organization.
 
Our records indicate that your query has been attended to and feedback on this matter has been provided.
 
Regards
Vodacom Consumer Website Team