sM
sibongile M
1 reviews | Active since Jul 2015
05 Aug 2021, 09:26
Contract cancellation nightmare
Cancelling a contract with Vodacom is such a nightmare. I cancelled my contract on the 10th of June and it was supposed to end on the 31st of July. on the 1st of august I received the benefits of the package. and now they are telling me that my contract will only end on 31st of august.
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Replies (2)
Vodacom's replyOfficial
05 Aug 2021, 11:00Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply05 Aug 2021, 11:00
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
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sibongile M's updateReviewer Update
13 Aug 2021, 10:54No you did not assist with my query. I received my statement yesterday and I was billed for the services that I cancelled.
sM
sibongile M's update13 Aug 2021, 10:54
Reviewer Update
No you did not assist with my query. I received my statement yesterday and I was billed for the services that I cancelled.