Contract cancellation nightmare

<p>So we have two contracts, one for a phone and another for a tablet with data.</p> <p> </p> <p>The tablet contract was gonna reach end of life in December, so a cancellation request was sent in October. This contract was not cancelled. After repeated requests for updates in the coming months to confirm cancellation, we heard little or nothing apart from automated responses (Which are useless...)</p> <p> </p> <p>Then came January, when we received a hefty debit order, which was 10x more than the montly payment for the phone contract, and no airtime was received (I am sure anyone can guess where this is going...) Repeated attempts via mail was sent to find out what is going on with the payments etc. to which none was meaningfully rep****. Then when we finally got through to someone who was willing to do something and not infinitely transfer us into a state of mental fatigue to give up, they told us the wrong contract was cancelled. Hence the hefty amount charged for cancellation fees.</p> <p> </p> <p>Then this past Sunday (22/01/2017) we were on the phone with the agents for quite some time and they logged a new query regarding the incorrect cancellation. Which they could see on their system. And a very fine promise to give me a call back on Monday (23/01/2017) at 12:30 PM. This did not happen. Neither did it on Tuesday (24/01/2017). And also not Wednesday (25/01/2017).</p> <p> </p> <p>Throughout the whole nightmare to date, we have been harrassed by an automated debt collection and notification system with the options to pay, and pretty much nothing else; no options to query and dispute or speak to a human to discuss and find out options to handle the situation. The level of incompetence and unwillingness to help experienced thus far is shocking, and definitely not expected from Vodacom of all companies...</p>