Contract Cancellation Nightmare

<p style="color: #555555;">Firstly I think a 1 star rating is too high.</p> <p style="color: #555555;"><span style="color: #555555; background-color: #ffffff;">On December 16th 2016 I called the cancellations department to cancel my Top Up200 Contract. Which came to an end on December 29 2016. I received the following order number 1- ********** 199458. I called today, 03 January 2017, to find out if everything was processed and it was not due to a technical error. This is pathetic that I was not contacted. Apparently all other customers are upset too. I dont care about other people. That doesn't make me feel better. Now I am being charged for a extra month. I REFUSE TO PAY FOR ANOTHER MONTH WHEN MY CONTRACT HAS ENDED. THIS IS UNACCEPTABLE. This type of thing happens every time at the end of my vodacom contract. I have been with Vodacom for more than 14years. I want my contracted cancelled right now and I do not want to be charge AGAIN!!!!!. Then i am told again sorry ma'm I understand but it can only be processed at the end of this month. This is pathetic that I have to fight with Vodacom each time my contract comes to an end!!! Yes I am furious with Vodacom. I work in customer service and this is definitely NOT A WAY TO TREAT A VALUED CUSTOMER!!!! VODACOM CAN BE DAMN SURE THEY WILL BE LOSING ME AS A CUSTOMER!!!!</span></p>