CB
Crayg B

1 reviews | Active since Apr 2016

30 May 2016, 06:35

Contract Cancellation NIGHTMARE!!

<p>Cancelling a contract or trying to even contact the cancellation dept at Vodacom is beyond rediculous!!</p> <p>I have been trying to get a cancellation quote for more than a month now, but either can t get through to the cancellation dept or get told systems are down or even spend hours waiting on hold, wasting time & airtime only to get the call answered but with no one on the other end & I am left trying the process all over again. I even tried desperately to go to a voda shop, only to be told they cant help me & the client has to call in... ***??</p> <p>Despite my frustration I tried to call again on Saterday 28/05/2016 & after 2 hours of trying, was told cancellations cant help me because it is month end & the system is unable to generate cancellation quotes so I must call again the following weekend... This is just rediculous & beyond pathetic! I have been wanting to cancel this **** over price service for almost 1 month now & now I have to wait & try this whole procedure all over again. BS!!!!</p> <p>I want my contract cancelled & I want it done now. I am tired of being *****ed over Vodacoms lies & ********* practices!</p>

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Replies (1)
Vodacom
Vodacom's reply30 May 2016, 12:25
Official
Dear Customer, Thank you for making us aware of your complaint. Please note that a consultant will make contact with you in due course to help with your query. Regards, Vodacom Consumer Website Team

Best regards,