CONTRACT CANCELLATION/ LACK THEREOF

I had phone contract for the past 10 years with Vodacom on cell ********** . In march this year I was due for an upgrade. I did not pursue it and decided to finally terminate the contact with them in August this year.

This after I called for the settlement amount. I settled it, called back in and requested to cancel the contract and advised the agent that I did not need the number any longer.

He advised that a request had been sent through for cancellation. Two weeks later I called in just to make sure the cancellation had been done, only to be told it hadn't.

I requested again for it to be cancelled.

Now its October , Vodacom are ****** showing on my ITC report as being in arrears of R1448.00, which I do not owe to them.

I have lost count of how may times I have called you to take this out of my record and clear my name.

Every credit application I make is declined, thanks to your incompetence.

I had the same problem 2 years ago when I requested to cancel a data contract I had with you, it was an uphill battle. I had to spend my time running after you to clear my name.

After all this time, I do not expect this from Vodacom.

The last time , I spoke to an agent called Bukusile on ********** . She said she was logging the case for me. Kept me on hold for a good 10 minutes and then decided to drop my call, not even the decency of calling me back.

Vodacom, I have paid you your money. i do not owe you. It is for this pathetic customer care exactly that I left.

Just update this account with the ITC and let me get on with my life.

Your service is terrible. You never deliver what you promise. You just recruit people and don'y give a damn once you have them on board

My CONTRACT NUMBER WAS: ********** 944

PLEASE SORT THIS OUT!!!

Please have a supervisor call me. I do not have the patience and time to be dealing with another *********** agent again.

CALL ME ON : **********