contract cancellation issues

Item: Vodacom
Rating: 1
Author: Karthikeyan D

My contract is over early Oct2020.I wanted to move it to prepaid plan post the contract closure.I have been told that it would move in to month to month contract automatically which I never opted for.I want my phone to be moved to prepaid immediately after the contract is over.I was told to call cancellation department and I tried more than 15 times and could not reach any other them.There is email address to send a link.They call me multiple times when I wanted to sign a contract and now I am not getting any support

Helpful (0)

Replies (3)

Vodacom's replyOfficial

04 Sept 2020, 14:19

Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team

Vodacom's reply04 Sept 2020, 14:19

Official

Karthikeyan D's updateReviewer Update

08 Sept 2020, 11:27

Hi

I have not been contacted by anyone so *****his is what is my problem.They can contact me either at *** or ***

Karthikeyan D's update08 Sept 2020, 11:27

Reviewer Update

Hi

I have not been contacted by anyone so *****his is what is my problem.They can contact me either at *** or ***

Karthikeyan D's updateReviewer Update

11 Sept 2020, 12:10

Hi

I am still waiting for a call from Vodacom and no response yet

Karthikeyan D's update11 Sept 2020, 12:10

Reviewer Update

Hi

I am still waiting for a call from Vodacom and no response yet