NM
Nkoro M

1 reviews | Active since Dec 2013

07 Jan 2024, 15:01

Contract cancellation issue

My contract number is ....***. Cell number ***

I have requested to cancel my Vodacom contract at Vodacom Jabulani branch and that wasn't processed,to my suprise i am told that this could only happen in March 2024. Why is that when I wanted to cancel it becomes an issue while when I joined it wasn't?

I need this contract cancel asap because I can't afford it anymore.

Your Jabulani branch wasn't honest with my and would like to get sorted as soon as possible,not by three months waiting period they telling me.

Your business practice is not honest and I honestly not impressed with you service and this will push me not to make any business with your institution anymore on the future.

0
Replies (2)
Vodacom
Vodacom's reply08 Jan 2024, 07:43
Official
Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via WhatsApp to request your personal details.

Regards,
Vodacom Consumer Website Team 

NM
Nkoro M's update08 Jan 2024, 10:47
Reviewer Update
Good day

I have included contact number and haven't seen any miss calls.

Here my number ***.