AL
Ashley L

1 reviews | Active since May 2013

09 Feb 2017, 17:04

Contract cancellation Incompetance

<p>Vodacom is an absolute joke. I have been trying to cancel my cellphone contract for weeks now. Iv done all thats required, paid all that was needed yet due to their utter incompetance the contract is still active. Pushed from pillar to post, given the incorrect account details by vodacom, promises of call backs never fulfilled etc etc etc. Due to their incompetance i am now into another month with a contract i have already paid to cancel, one which i no longer use and will be expected to pay for. Is this a money making delay tactic? You guys will never see me again. Pathetic service from start to end</p>

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Replies (1)
Vodacom
Vodacom's reply10 Feb 2017, 06:15
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Best regards,